ShiftSwap™ empowers employees while meeting fluctuating operational demands.
A leading third-party logistics provider faced a significant challenge with employee call-offs, which ranged from 15% to 20% across their operations. These unpredictable absences disrupted daily workflows, escalated overtime demands, and placed a heavy administrative burden on leadership to fill shifts at the last minute. The company needed a reliable and scalable solution to enhance scheduling flexibility and mitigate operational risks.
The logistics provider adopted ShiftSwap™, empowering employees with greater control over their schedules. Through the platform, employees could post and cover shifts with ease while leadership maintained approval authority to ensure seamless operations. The transparency and user-friendly interface enabled quick responses to scheduling gaps, simplifying the process of managing overtime and reducing the reliance on manual interventions.
The implementation of ShiftSwap™ delivered outstanding results, with call-off rates dropping from 15-20% to below 4%. Overtime procurement, once a manual and time-consuming process, has become as simple as a single click. The correlation between offering employees schedule flexibility and reducing operational risks was undeniable, benefiting both associates and the business.
At a fast-moving consumer goods distribution center run by Kenco and distributing Procter & Gamble products, managing worker shifts presented a significant challenge. With 185 warehouse associates on staff, the facility needed a streamlined approach to handling last-minute schedule changes and confirming seamless operations in an environment where every moment counts.
The distribution center turned to ShiftSwap™ to provide their associates with the tools to post and pick up shifts quickly and efficiently. By enabling employees to manage their schedules collaboratively while maintaining leadership oversight, the platform introduced a new level of flexibility and operational transparency.
In just six months, the workers posted 1,675 shifts between December 1, 2024, and May 31, 2025. 1,311 shifts were picked up and approved, achieving a 78% fill rate. The successful adoption of ShiftSwap™ highlights its ability to address workforce challenges in fast-paced, high-volume environments. By empowering associates with flexible scheduling options, the distribution center maintained productivity and reduced the strain on management.
Adapt to fluctuating demands while improving employee satisfaction. See how ShiftSwap™ makes flexibility seamless and effective.
