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The ShiftSwap™ Mission

At ShiftSwap™, our mission is to help improve the lives of warehouse workers while enabling companies to improve their bottom line.
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Why ShiftSwap™ Was Created

The logistics industry faces a persistent challenge: balancing workforce needs with volume variability. Companies often resort to costly solutions like staffing for peak times or relying on mandatory overtime. These approaches increase costs and burnout. ShiftSwap™ was built to aid in:

Cost Reduction

Align labor with volume through voluntary overtime and time off.

Improved Retention

Offer employees flexibility to enhance job satisfaction.

Seamless Communication

Simplify workforce updates and engagement with your site.

Meet Hisham Khaki

With over 11 years of leadership experience in logistics, Hisham Khaki has consistently tackled one of the industry’s most pressing challenges: maintaining operational excellence in the face of workforce instability caused by turnover and fluctuating volume demands.

From implementing Lean initiatives as a Director of Engineering to managing multiple distribution centers across North America as Vice President of Operations, Hisham gained firsthand insight into the inefficiencies and frustrations caused by traditional workforce solutions. He recognized the critical need for a system that could adapt to the ever-changing demands of the logistics sector while fostering a culture of continuous improvement.

Motivated to bridge this gap, Hisham founded ShiftSwap™—a platform designed by logistics professionals for logistics professionals. ShiftSwap™ empowers businesses to move beyond the outdated options of overstaffing to peak volume (leading to inflated costs) or understaffing to average volume (relying on costly and unsustainable overtime). Instead, ShiftSwap offers an easy and flexible workforce solution that balances efficiency with employee satisfaction.

With Hisham’s vision and expertise, ShiftSwap™ is redefining how the logistics industry approaches workforce management.

“Running a best-in-class operation is near impossible without solving the challenges of volume variability and workforce turnover. ShiftSwap™ is our answer to this industry-wide problem. We, as an industry, will continue to spin our wheels until we solve this problem.”

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What Drives Us

Innovation

We strive to deliver solutions that transform workforce management.

Empowerment

We’re here to support both businesses and employees.

Collaboration

We work hand-in-hand with our clients to create meaningful change.

Integrity

Our commitment to transparency guides everything we do.

FROM HAPIGIG TO SHIFTSWAP™

Our Journey

While serving as VP of Operations at a major 3PL, ShiftSwap™ founder Hisham Khaki was responsible for a new greenfield startup that was hit with outbound volume 40% higher than projected. To keep up, his team flew in warehouse operators from across the U.S. and Canada every weekend; an expensive and unsustainable solution. That sparked a question: What if local warehouse operators, already working for other employers, could pick up extra shifts instead? The idea for HapiGig was born.
After years of exploring the idea and connecting with industry peers, HapiGig officially launched. It offered companies a smarter way to flex labor using external associates. The first customer saw immediate success using the platform to adapt to volume variability while giving warehouse workers more opportunities and flexibility.
As HapiGig grew, customer conversations revealed a new challenge: internal workforce retention. Companies didn’t just need outside help; they needed a better way to engage and support their own teams. One partner asked, Could you create a tool that simplifies the process of covering and filling shifts within our internal workforce? That request led to the creation of ShiftSwap™.
ShiftSwap™ launched and rolled out across early pilot partners. The results were immediate: smoother operations, better communication, and more control for hourly employees. The platform quickly gained traction.
Today, ShiftSwap™ is a trusted workforce management solution used across a growing number of warehousing operations nationwide. With hundreds of thousands in labor cost savings and measurable drops in turnover, it’s empowering operations leaders and hourly workers to succeed.
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Let’s Connect!

Have questions? Ready to simplify your workforce management? Contact us today!

Email: [email protected]
Phone: (770) 713 – 4040

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